ADSL Line Hijacking

Riddle me this, riddle me that, how does a company think they have the right to hijack your Internet from another ISP.  Making is so you can't do anything, can't migrate to another ISP. Eclipse, the ISP I've been with for the last year, and a year before that, after a month on another ISP.  Some how, mid July, tiscali's tags overwrote eclipses on my ADSL line. 

Since everything was working ok, I didn't know, until I contacted eclipse for a MAC code (to migrate to another ISP).  I got a phone call today from eclipse, and they told me that another ISP's tags where on my line.  Now this sounded really odd.  They gave me a number to BT Tags Online, a helpline by BT (the phone company, who everyone gets ADSL off).  That helpline told me it was tiscali.

I phoned tiscali up, after a while I was put thru to cancellations.

Acording to them I am on tiscali's backbone, but not a customer of tiscali, so I they can't do anything.

Eclipse are saying that we've left them, so can't do anything.

I rang BT up again, to get some more advise, they tell me that Tiscali have entered a XML mac code, which basically means that they've taken over our line without notice.  The XML mac code is not a standard mac code, meaning that we didn't request it.  The guy at BT says for me to contact OfCom first, see what adivce they give me.  Then to phone up tiscali and complain to them.  And if all fails, phone up trading standards and get them to fine the two companies.

So far I've contacted OfCom, and have a case number, they said, I should hear back from tiscali by the end of the week.  I then phoned up trading standards to see if we could take legal action against tiscali.  Not very helpful as they said to go to OfCom.

I'm going to get my dad to write a firm letter to tiscali, and eclipse telling them to sort it out.

At the moment, I'm getting FREE Internet off someone, or I'm still paying eclipse, for a service which according to them, I'm no long with.

I'll try and keep you informed about this, hopefully I wont loose all Internet connectivity, but should that happen, I'll be on somehow.  Even if it means going to a library, or using my PDA,

I'm soooo mad at Eclipse, for letting this happen, tiscali for taking our connection, and ofcom for not doing things quicker. lol.

I'm happy with the advise off BT's TAG ON THE LINE service tho, the guy on there was very helpful.